8www Withdrawal Guide: Getting Your Taka Out
One read should be enough to send a payout request yourself, read the status square correctly, and fix the small things that hold most first cash outs. Nothing here needs a support ticket.
Live chat open 24/7
- 18+ · Play Responsibly
- Min ৳1,400
- ৳240,000 a day
- 43 min payouts
The Route from Request to Mobile Wallet
Every payout on the site takes the same path, whether the money goes to bKash or to a bank account. Speed depends far less on the wallet you pick and far more on how clean your account is when you press the button.
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Sign in and open your wallet
Use your mobile number and password on the login page, then open the balance panel. Check the figure marked available before you type anything. That is the money that can leave today.
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Clear any bonus turnover first
Welcome and reload bonus money has to be turned over 24 times before it counts as cash. Plain deposits have no such hold. If part of your balance is still locked, the request will be trimmed to the free part.
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Pick the wallet you funded with
bKash, Nagad, Rocket or a bank transfer. The account name has to be the name on your profile. Sending to a wallet the account has never used triggers a manual look, which adds a day to the wait.
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Type the amount and check every digit
The floor is ৳1,400 and one day tops out at ৳240,000. Read the wallet number back before you confirm. A wrong number is the single most common reason money ends up somewhere unexpected, and reversing it is slow.
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Wait for the status square to change
Most requests land in 43 minutes. Your very first one can take up to 1 hour while the account is checked for the first time. Do not send a second request for the same money while the first is still moving.
If the request is still sitting in review after that window, open live chat with the time you submitted it and the exact amount. Those two details cut the trace down to one screen and usually get an answer the same day.
Limits and Clocks, in One Place
Bonus rulesThese figures are what the payments team works to. They do not move with the day of the week, the size of your balance, or how long you have been playing.
| What you want to know | The figure | What it means in practice |
|---|---|---|
| Smallest request | ৳1,400 | Anything below this stays in your balance. |
| Daily ceiling | ৳240,000 | Counts all payouts across a rolling day, not each request. |
| Standard payout time | 43 minutes | From approval to the wallet showing the money. |
| First payout | Up to 1 hour | Longer only because the account is checked for the first time. |
| Deposit arrival | 4 minutes | Money in is quicker than money out on every route. |
| Smallest deposit that counts | ৳500 | Below this a top up may not register against a bonus. |
| Bonus turnover | 24x | Bonus money is played through 24 times before it becomes cash. |
| Document review | 24 hours | Measured from the upload, not from the day you registered. |
Two rows cause almost all of the confusion. The daily ceiling is a total, so four separate requests of ৳60,000 use the same room as one request of ৳240,000. And 24x turnover means bonus money is not cash yet, however large the balance looks.
Four Ways Out, One Clock
All four routes below share the same timing: about 4 minutes in, about 43 minutes out. Choose the one that matches where your money came from, because a cash out to an untouched wallet gets held for a manual check.
- Method Deposit lands Withdrawal lands Worth knowing
- bKash Deposit4 minutes Withdrawal43 minutes NoteMost used route for taka top ups
- Nagad Deposit4 minutes Withdrawal43 minutes NoteSame window, separate wallet
- Rocket Deposit4 minutes Withdrawal43 minutes NoteCheck the account type before sending
- Bank Transfer Deposit4 minutes Withdrawal43 minutes NoteName must match the profile exactly
Bank transfer is the one to double-check. A shortened first name, a missing middle initial or a joint account in two names will send the payout back before it leaves. Mobile wallets are more forgiving on spelling but unforgiving on the number itself.
Payouts run in taka only. If you are still choosing a wallet for your first top up, the deposit methods comparison lines up the same four routes with their limits and times side by side.
First Cash Out on 8www: The Documents We Ask For
Documents are requested once, before your first withdrawal, and normally never again. You only need one document from the list below, in your own name. A photograph of the card is fine; a scan is not required.
- National ID card (NID). The most common choice. Both the front and the photo side are needed if the card carries details on each face.
- Passport. Useful if your NID is being replaced or the photo page is worn. The page with your photo and number is the one that matters.
- Driving licence. Accepted in the same way as the NID. Make sure the licence has not expired.
Review takes up to 24 hours from the moment the upload lands. Send it in the morning if you want the payout the same day. Uploading at midnight is fine too, but the 24 hour clock is honest and it does not pause overnight.
How to send it in
- Sign in and open the profile menu, then the documents area.
- Pick the document type from the short list, so the team knows what to expect.
- Lay the card flat in daylight and photograph the front straight on.
- Add the back if it carries a number or an address.
- Upload, then wait for the label to change to approved. Amber means still with the team.
The check exists for one reason: to confirm that the name on the game account, the name on the wallet and the name on the document are the same person. It protects your balance from being paid out to a stranger who guessed your password.
A Photo the Check Accepts First Time
Most rejected uploads are not forgeries. They are perfectly real cards photographed badly. The list below covers what the reviewer is looking at when the image opens on their screen.
- All four corners inside the frame. A card with a clipped edge looks altered, even when it is not.
- Flat and straight on. Shoot from above on a table, not on your lap at an angle.
- No glare. Daylight from a window beats a ceiling bulb and beats the phone flash every time.
- Colour, not black and white. Filters, heavy shadows and beauty mode all send it back.
- No screenshots. A picture of a photo on another screen is not the document itself.
- Nothing covered. Do not tape over the number or hide your date of birth.
If the label comes back as rejected, the reason is written next to it. Fix that one thing and upload again. There is no penalty for a second try, and no limit on how many attempts a genuine document gets.
Documents are opened only by the compliance team. Live chat can see whether a check is pending or approved, but not the image itself. The file is used to match names on the account and the wallet, and for nothing else.
Why a Payout Comes Back, and the Fix
A returned request is not a lost balance. The money goes back to the wallet on the site and stays there until you fix the cause. Here are the reasons that show up again and again.
| What you see | What it usually means | What to do |
|---|---|---|
| Amount below the floor | The request was under ৳1,400. | Add a little to the balance and ask again. |
| Balance still locked | Bonus money has not been turned over 24x yet. | Keep playing, or withdraw only the free part. |
| Name mismatch | The wallet name differs from the profile name. | Use a wallet in your own name, or update the profile. |
| Document unclear | The photo was blurred, cropped or glared. | Reshoot in daylight and upload again. |
| Ceiling reached | ৳240,000 has already gone out today. | Wait for the day to roll over, then request the rest. |
| Wallet number wrong | One digit off, or the account is closed. | Re-enter the number, read it twice, resubmit. |
| Duplicate request | A second request was sent for the same money. | Let the first one finish. The copy is cancelled. |
When the Light Stays Amber
Past the 43 minute mark on a normal request, or past 1 hour on your first, there are three things worth checking before you contact anyone. Each takes a minute and clears most cases.
- Did the document check finish? A payout cannot leave while the review label is still amber.
- Is the wallet number exactly right? A live wallet with one wrong digit is still the wrong wallet.
- Did you request twice? Two open requests for one balance can freeze both until one is cancelled.
If all three are clean, use live chat. Paste the request time, the amount and the wallet name in one message. Support runs around the clock, and a request with those three details is usually traced within the same session instead of being passed along.
One more thing worth knowing: payouts are sent as taka, so your wallet receives taka. Do not convert the figure in your head before checking the screen.
Questions That Come Up on Live Chat
Do I need documents before my first withdrawal?
Yes. One document in your own name is checked before the first payout leaves: NID, passport or driving licence. Review takes up to 24 hours from the upload, so sending it the day you register saves waiting later.
How long does an 8www withdraw usually take?
About 43 minutes from approval to the wallet showing the money. Your first payout can take up to 1 hour because the account is being checked for the first time. Deposits are quicker, landing in about 4 minutes.
Why is my balance smaller than the amount I typed?
Part of the balance is probably bonus money that still needs 24x turnover. The request is trimmed to the cash portion. Play through the rest, or withdraw the free part and leave the bonus where it is.
Can I send my payout to a friend's bKash number?
No. The wallet name has to match the name on your profile, because the document check is built around that match. A payout to a third party wallet is returned to your balance rather than approved.
What is the smallest and largest amount I can cash out?
The smallest request is ৳1,400. The daily ceiling is ৳240,000 across all requests in a rolling day. If you want more on a single day, plan it across two days rather than splitting one amount into odd figures.
Does the mobile app change the payout time?
No. The wallet desk runs on the same clock. The app just makes it quicker to send a request from your phone. It is 32 MB, runs on Android 6.0 and above, and the current build is version 2.8.8.
My document photo was rejected. Do I lose my balance?
Never. A rejected photo only delays the check. Reshoot the card in daylight, keep all four corners in the frame, and upload again. The reason for the rejection is shown next to the label.
Before You Tap Withdraw
Open your wallet, confirm the figure marked available, send one request to a wallet in your own name, and let it run. If you have not opened an account yet, the sign up form takes a few minutes and the document photo can go in the same day.
Already registered? Log in, upload your NID in the profile menu, and your first 8www payout will clear without the extra wait.
Payouts are made in Bangladeshi taka to accounts held in your own name. Gambling is restricted to adults aged 18 and over. If betting stops being enjoyable, use the limits and self exclusion tools on the responsible play page.