8www FAQ: answers we give every day
These are the questions the 8www live chat desk answers over and over, written down so you can read them at your own pace. Every answer matches the rules we actually apply: the same minimums, the same bonus turnover and the same document checks, on the app or in a browser.
Getting Back Into Your Account
Sign-in trouble is the most common chat message we get. Three answers cover almost all of it.
I forgot my password. What is the fastest way back in?
Use the reset link on the login page. A one-time code goes to the mobile number saved on the account, and you pick a new password yourself. Request the code while your phone is in your hand, because it expires quickly.
If that number is no longer yours, live chat can help, but you will be asked to show a photo of your National ID card, passport or driving licence first.
The password is right but the app keeps saying it is wrong.
Check the typing before you blame the account. Autofill often adds a trailing space, and an old password saved in Chrome or Samsung Internet will keep sending the wrong string. Clear the saved entry, type it by hand and switch the keyboard back to English.
Still stuck? Close the app completely, reopen it and request a reset. Do not open a second account, since duplicates freeze bonuses and payouts.
Can I stay signed in on two phones at once?
No. One account belongs to one person, and a second sign-in closes the first session. Sharing with a brother or a friend still counts as your play, and bonus abuse rules cover the whole household.
Sessions also time out during long games, so keep the password somewhere you can reach quickly.
8www Money In: What Actually Lands
Four routes into the wallet, all of them in taka, all of them fast when the details match.
Which payment methods work on 8www?
bKash, Nagad, Rocket and bank transfer. The wallets are the practical choice: confirm the payment on your phone and the balance usually updates in about 4 minutes. Bank transfer works too, but you copy the reference number by hand, so keep that screenshot.
The smallest deposit we accept is ৳500, and the smallest cash-out is ৳1,400.
My bKash deposit left my wallet but the balance is still zero.
Give it four minutes. Most payments catch up on their own, and sending a second deposit at that point usually means paying twice.
If the balance is still empty, open live chat with the transaction ID, the amount and the time you sent it. A screenshot of the confirmation SMS speeds things up. The desk runs 24 hours, so a midnight deposit is not a problem.
| Method | Minimum deposit | Money in | Money out |
|---|---|---|---|
| bKash | ৳500 | 4 min | 43 min |
| Nagad | ৳500 | 4 min | 43 min |
| Rocket | ৳500 | 4 min | 43 min |
| Bank Transfer | ৳500 | 4 min | 43 min |
Cash-Out Rules That Trip People Up
Money moves quickly once your account is clear. Most delays are paperwork, not payment.
Why did my first withdrawal take longer than 43 minutes?
Every first cash-out is checked by a person. Send a clear photo of your National ID card, passport or driving licence, and the review is normally finished within 24 hours. Once it clears, the first payment is usually released inside an hour.
The name on the document must match the account name exactly, or the check starts from the beginning.
The site says my wagering is not finished. What does that mean?
Bonus money has to be played through 24 times before any of it can leave. On a ৳500 first deposit, the 195% bonus adds ৳975, so you need ৳23,400 in settled bets first.
Your own deposit is never locked, but it is used up first as you play. Live chat will tell you the exact turnover still outstanding.
Bonus and VIP Maths, Laid Out
Two numbers decide everything: the turnover multiplier and the cap.
Is the 195% first deposit bonus automatic?
You opt in at the deposit screen, and ৳500 is the minimum that qualifies. The bonus stops at ৳9,000 no matter how much you send. Turnover is 24 times the bonus amount, and bets on different games count at different rates.
Check the game list on the bonus and VIP page before you start clearing, because a game that counts at a low rate will slow you down badly.
Cashback or a bonus, which suits a small player?
If you stake small amounts often, daily cashback at 0.9% gives something back with no turnover attached, and reload offers add 27% on later deposits. A referral pays ৳375 when a friend joins and plays.
A big welcome bonus suits players who can clear 24 times turnover in a short run. Cashback suits everyone else.
| Tier | Monthly turnover | Cashback | Daily withdrawal cap |
|---|---|---|---|
| Member | ৳0 | 0.9% | ৳240,000 |
| Star | ৳50,000 | 1.0% | ৳470,000 |
| Elite | ৳200,000 | 1.1% | ৳930,000 |
| Master | ৳830,000 | 1.2% | ৳1,800,000 |
| Legend | ৳3,400,000 | 1.3% | ৳3,600,000 |
8www App on Older Phones and Thin Data
The app is a small download and it does not need the Play Store.
Will the app run on my phone?
It needs Android 6.0 or newer and 32 MB of free space. Version 2.8.8 is the current build, updated 14 November 2026. Download the APK from the app page, allow installs from your browser when the phone asks, then log in with the same details you use on the website.
The download costs nothing.
Is an APK file from a group chat safe to install?
Take it from our own download page and nowhere else. Copies passed around on Facebook or Telegram are not ours and often carry adware.
If the install is blocked, a strict security setting on your phone is doing its job. You can relax it for the browser you used. Weak Wi-Fi is fine for browsing the lobby, but a steady connection matters when a round starts.
Cricket Bets After Rain and Bad Light
Match rules settle most arguments before the first ball.
What happens to my bet when rain stops play?
Bets follow the competition rules for that match. If the game is abandoned without a result, stakes on the outright market come back, while markets already settled stand as they are. A shortened match is graded on the revised target, not the original one.
Read the market notes on the IPL betting guide before a large stake. If a settlement still looks wrong, send the bet ID and a screenshot to live chat and the team will recheck it.
Playing Longer Than You Meant To
One straight answer about control.
Can I set a limit or close my account for a while?
Yes. Ask live chat to set a deposit limit, a session reminder or a cooling-off period, and say clearly what you want. Self-exclusion is available too, and it applies to the account rather than the handset, so a second device will not get around it.
Players under 18 cannot hold an account at all. If betting has stopped being entertainment, take the break first and sort everything else later.
If your question is not on this page, the live chat desk answers in minutes, any hour of the day. New here? Open an 8www account and the first deposit offer is waiting at the cashier.
Betting is for adults only. If it stops being fun, the responsible gaming page explains limits, breaks and self-exclusion.